Refund policy

We want you to be completely happy with your purchase and shopping experience.

Change of Mind or Mistaken Order
You can cancel your order at any time before it has been packed for dispatch. Once your order has been packed, it cannot be cancelled.
To request a cancellation, please contact us at:
📧 help@glasshousefragrances.com.au

Returning Products
We gladly accept returns provided that:

• You contact us within 30 days of the product being dispatched, and

• The product is returned unopened, sealed, and in its original condition (unless faulty)

Please note: Unless your return is due to a product fault or dispatch error, you are responsible for covering return shipping costs. Original shipping fees will not be refunded

What happens next?

• Changed your mind? We're happy to offer an exchange for products of equal value.

• Received the wrong item? We’ll either send you the correct product or offer a refund.

• Product damaged or faulty? We’ll offer a replacement or refund, at our discretion.

Packaging-Only Damage
We take care to pack all orders securely. If the product itself is intact, we do not offer refunds or replacements for damaged outer packaging alone.

Shipping Costs
Unless your return is due to a product fault or dispatch error:

• You’ll need to cover return shipping costs

• We do not refund original delivery fees

Important:

• Always keep proof of postage and tracking in case your return is lost in transit

• Refunds will be processed back to your original form of payment once approved

To request a return or refund, email our Customer Service Team at:
📧 help@glasshousefragrances.com.au
Please include your order number for faster assistance.